Marketing/Sales

Sales techniques
Developing the competencies of representatives and all those who have to sell their services.

Negotiating techniques
Developing competencies as a negotiator. Building a "win-win" negotiating strategy, noting key phases and mastering appropriate communication techniques.

At your service
Ensuring quality service and positively influencing customers’ perceptions.

Client service management
Developing the competencies of consultants, enabling them to better understand the needs of their internal/external clients.

Social styles
Why people have different purchasing styles. Adapting to the different personalities of clients.